- Integrations
- Pricing
- Help Center
- Learning center keyboard_arrow_down
If a product arrives damaged, the customer is requested to present photos that show the damage. These images will help our Quality Assurance team to identify recurring issues and improve our products. All vidaXL products have a warranty period of 2 years after delivery.
Within 30 days after delivery | Within 6 months after delivery | Within 2 years after delivery |
---|---|---|
Note for partly damaged products:
|
Note for partly damaged products:
|
|
Note: part replacement can only be offered when the product is shipped in multiple boxes for Japan
Within 30 days after delivery | Within 2 years after delivery | |
---|---|---|
Note for partly damaged products:
|
|
Within 14 days after delivery | within 6 months after delivery | within 2 years+2 weeks |
---|---|---|
Note for partly damaged products:
|
Note for partly damaged products:
|
|
Within 30 days after delivery | within 6 months after delivery | within 3 years after delivery |
---|---|---|
Note for partly damaged products:
|
Note for partly damaged products:
|
|
Within 14 days after delivery | within 6 months after delivery | within 2 years after delivery |
---|---|---|
Note for partly damaged products:
|
Note for partly damaged products:
|
|
Request images of the damaged product from your end customer.
Check the available solutions in the table above. Please note that for light damage, a part replacement or partial refund is advisable.
Send your request to dropshippingXL customer services including:
dropshippingXL customer services will check the video and confirm if the expected solution is acceptable or not