FAQs

About dropshippingXL

What is dropshippingXL?

dropshippingXL is brought to you by vidaXL. We offer online business owners the opportunity to sell more than 30,000 products to customers in Europe, Australia and the U.S. There are no upfront inventory costs and we handle the shipping and returns.

How much does it cost to sell with dropshippingXL?

We charge a small all-inclusive fee of €30/month. This fee includes: Real time data feeds Bulk import functionality API access And many other features to maximize profitability and grow your business. Find more information on our Pricing and Integrations pages.

Can I sell vidaXL products without registering as a dropshippingXL seller?

You cannot dropship vidaXL products without registering with us as a dropshipping seller.

The fee is €30/month. You can become a dropshippingXL seller by signing up here.

How do I become a dropshipper with dropshippingXL?

You can become a vidaXL dropshipper by signing up via our website.

Sign up here.

Is dropshippingXL available in my country?

Absolutely! No matter what country you live in, you can become a dropshipper with dropshippingXL.

Currently vidaXL ships to: Australia, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom and the United States.

How long does it take before my account is verified?

If your registration information is filled in correctly, your account will be created within 1-2 working days.

If there is a problem with your tax number or your payment account name does not match the company name on the tax number, we will send an email to confirm with you, which may take more time to verify your account.

Can I sell items to different countries with one account?

Unfortunately, this is not currently possible. Every account is tied to a single country. If you are looking to ship products to more than one country, you will need an additional account for each country you wish to ship to.

How can I open a new selling country?

1. If you are using the same billing address

Login to partners.vidaxl.com. Once you are logged in, click on the Add A New Reseller Country button to open a new country

2. If you are NOT using the same billing address

Login to partners.vidaxl.com. Once you are logged in, click on the Create Reseller button to open a new country

Follow the Dropshipper Guide in the Help Center for more details.

Is dropshippingXL’s content only available in English?

No. We can provide translated content in 23 different languages. Easily upload content onto your website in XML or CSV formats. Please note that we currently only provide one language per account.

Can I add vidaXL product imagery to my own website?

Yes. You can add vidaXL product imagery to your own website if you are registered with us as a dropshippingXL seller.

Can I sell vidaXL products on different marketplaces, like eBay and Amazon?

Yes. Once you are a registered seller with dropshippingXL, you can sell vidaXL products on different marketplaces.

What benefits do I get as a registered dropshippingXL seller?

We’re happy you asked! Here are some of the main benefits you will get as a dropshippingXL seller:

  • Extensive catalogue
    Dropship more than 30,000 vidaXL products, from categories including indoor and outdoor furniture, garden accessories, sporting goods, hardware and pet supplies.
  • dropshippingXL warehousing service
    With dropshippingXL, you don’t need to worry about holding inventory. We will take care of holding stock, packaging and shipping.
  • Customised products to local market
    dropshippingXL has a team specialized in developing products which are popular among local markets.
  • Localised product content
    dropshippingXL can provide product content in 23 different languages
  • Low risk
    We will never charge for upfront inventory costs. You only pay after the product is sold.
  • Returns handled
    We will handle return requests, so you can focus on the important stuff.

Business Registration and Tax

Do I need to have a registered business and valid tax number to become a dropshippingXL seller?

If you register with us as a private seller you will not be required to produce a valid tax number.

If you register with us as a business, you will be required to provide us your valid tax number.

Who am I doing business with?

vidaXL International b.v., if you dropship to NL, ES, FR, GR, IE, NO, SE, PT, IT, BE.

Located at Mary Kingsleystraat 1, (5928 SK) Venlo. Operating in the Netherlands under the VAT number: NL8506.43.545.B.01, trading under Chamber of Commerce Limburg number 52876861.

vidaXL Europe b.v., if you dropship to BG, AT, CZ, DE, DK, EE, FI, HR, HU. LT, LV, PL, RO, SI, SK.

Located at Mary Kingsleystraat 1, (5928 SK) Venlo. Operating in the Netherlands under the VAT number: NL8200.55.220.B01, trading under Chamber of Commerce Limburg number 09188362.

TM Handelsgesellschaft GmbH (dropshipping to CH)

Located at Lindenstrasse 16, (6340) Baar, operating in Switzerland under VAT number: CH E45 1181434, and registered under number 1235780-81.

vidaXL LLC (dropshipping to the U.S.)

Located at 2000 W. Baseline road, Rialto (CA 92376), operating in the United States of America, and registered under number 323 315-0448.

HB Commerce PTY Ltd (dropshipping to AU)

Located at level 16, 201 Elizabeth Street, Sydney (2000), operating in Australia under ABN number 48154339438 and registered under the ACN number 154339438.

HBI Commerce LTD (dropshipping to the U.K.)

Located at C/O Tmf Grou 20 Farringdon Street, (EC4A 4AB) London. Operating in the United Kingdom under the VAT number: GB137229219, trading under Chamber of Commerce Limburg number 07772128.

Orders and Payments

Can I sell products in my local currency?

Yes. You can sell products in the local currency that you register with and we only accept local currency payments. If you wish to sell in the UK, the products will be sold in GBP. If you wish to sell in Germany, the products will be in euros, and so on...

What methods of payment do you support?

Payment methods currently available with dropshippingXL include Paypal, credit card and wallet function (buy credit to add to your dropshippingXL Wallet).

Payment of the monthly €30 subscription fee is only supported by PayPal.

Are the prices exclusive of tax?

Yes. The prices highlighted on the product feed are exclusive of tax. The price including tax is calculated at the checkout.

What happens after I have made my payment?

Once we have received your payment, we will prepare your order for shipping and send you a track and trace code by email. Please find further information in our Dropshipper Guide

Are there any additional costs?

Aside from the €30/month registration fee, we do not charge you any additional costs to dropship with dropshippingXL.

Where can I find product prices?

Once you register successfully and your account is created, you will receive a welcome email with feed included. Feed will be sync automatically.

When am I allowed to cancel my dropshippingXL subscription fee?

You can cancel your subscription at any time. Just send an email to [email protected]

How many years is the warranty on vidaXL products?

All our items have a warranty of 2 years.

How do I place an order using dropshippingXL?

dropshippingXL provides its partners with convenient ways to place orders. Click here for more information.

Does dropshippingXL take care of warranty issues?

Absolutely. We will take care of all warranty issues.

Shipping

What are the shipping costs?

Apart from Australia, vidaXL will not charge customers for shipping costs.

Australia: We provide free shipping to Sydney, Melbourne and Brisbane. Shipping costs to other areas depend on the location and weight of the parcel. For more details, please check the Dropshipper Guide in the Help Center.

Which countries does dropshippingXL ship to?

We ship orders to customers in the following countries:

Australia, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, the Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom and the United States.

However, you can only ship to one country at a time with one account. You will need to open a new account for each country you would like to ship to.

Do I get a tracking number for my order?

Yes. Once you sign in to your account, you can find tracking numbers for each shipping order available in “Order History”.

Who is responsible for shipping?

We will handle all shipping duties and make sure orders arrive safely with your end customer.

Can I have my own logo printed on the package?

No. This is not currently possible with dropshippingXL.

Are invoices placed in the packages of the products?

No. Invoices will never be placed inside the package of an order. Invoices are only ever sent directly to the seller a.k.a our registered dropshipping partner.

What is the shipping time?

Shipping time varies country to country. For more detailed information, please check the feed.

Which shipping methods does dropshippingXL provide?

Shipping with dropshippingXL is done via land transport. Our warehouse works with different logistics carriers in different countries.

Returns

Are returns free?

Yes, returns are free within 30 days after the order was received by the end customer, with exceptions for Australia and Norway. For more information please visit Customer Services in our Help Center.

What is the customer service procedure?

Our team is on hand to help with any queries you may have. All services will be provided in English and the response time will be at least one business day.

You can direct your question to [email protected] or visit our customer service page on the Help Center for further information.

Feed and Plugins

What are plugins?

Plugins are software additions that enable you to customise your webshop or app.

For more information, please see our Integrations page.

We provide plugins for Lightspeed e-Com, WooCommerce and Magento 1&2 webshops.

What is a real-time data feed?

The real-time data feed contains vidaXL product content, price and stock. It is updated on an hourly basis in .csv or .xml.

How often do the data feeds get updated?

The inventory is updated on an hourly basis. The price is updated on a daily basis.