Order cancellation

Does your end customer want to cancel their order?

Check the order in “Order History” on your dropshippingXL account. If the tracking shows the item has already been delivered, unfortunately it is too late to cancel the order.

If the item is still in transit:

  • Ask your end customer to refuse the packages at delivery
  • Inform dropshippingXL customer services and include
    • Order number
    • Return and refund request
  • dropshippingXL customer services will confirm when the order has been successfully returned and the refund processed

If the item has not been shipped:

  • Ask dropshippingXL customer services to cancel the order and include:
    • Order number
    • Refund request
  • We will confirm the cancellation