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No comission regardless of your profit
dropshipping_tools
End-to-end fulfillment
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Warehouses in USA, Europe, Australia, Japan and UAE
Missing parts
Notice:
- Part replacement is not available for countries Canada, Japan, and United Arab Emirates.
- For country US:
- Orders placed between Dec 1, 2023, and Feb 19, 2025: “Missing Parts” request Not accepted.
- Orders placed from Feb 20, 2025: “Missing Parts” request only possible for dropshippers with Full Aftersales Service. See new policy here.
Step 1
Check in your feed that all of the parcels in the order were delivered.
Step 2
Before contacting Customer Service, you can now download the product Manual or Parts List directly from your order page by clicking “Download Manual” or “Download Parts List.”
Note: If the manual or parts list is not available for the SKU, please contact Customer Service.
Share with your end customer to confirm parts missing.
Step 3
Send a request for missing parts to dropshippingXL customer services, and include:
- Order number
- SKU with missing parts
- Clear pictures and videos showing the product issue (If available)
Step 4
Once the confirmed list is received by dropshippingXL customer services, who will create a replacement order. Inform your customer.
Note: -Part replacement can only be offered when the product is shipped in multiple boxes for Japan.