Frequently Asked Questions

Got a question? Learn more about dropshippingXL and find answers to frequently asked questions here.

Customer Service

Read our advice on how to offer support to your end customer. If you need further business assistance, you can email or chat to our customer services. Before you contact us, please read our Customer Service Procedure.


Before you contact our customer services, please read the Customer Service Procedure.

icon Email

Please direct your email to the correct email address depending on your query:

dropshippingXL B2B Support

Contact us

dropshippingXL Customer Service (CS)

Contact us

  • Purchasing
  • Billing
  • Credit note
  • Payments
  • Requesting an account
  • Stock
  • Product information
  • Order status
  • Deliveries
  • Returns
  • Refunds
  • Damaged products
Average Response Time: 1 business day Average Response Time: 1 business day

Please do not use the same email address to send more than 40 consecutive emails within one hour, otherwise your email address will be blocked in our system for one hour and we will not be able to receive your emails.

Before sending an email, please pay attention to the following:

  • Send one email per case
  • Do not include multiple orders in one email
  • Once a case is open, please always reply to the previous email instead of starting a new email thread
  • Mention the order number in the subject line. Use dropshippingXL’s order number (e.g. B2B12345).
  • Include pictures or videos as an attachment (max. is 20M).
icon Chat

Chat is open : Monday to Sunday: 9:00 AM to 24:00 PM(CST-China Standard Time). You can find our chat service available at the bottom of the screen.