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Help Center

Welcome to the dropshippingXL Help Center. Here you can find advice on registering as a B2B partner, FAQs and Customer Service information.

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How to Register

Follow our simple steps to register as a dropshippingXL partner

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Customer Service Procedure

Read our CS procedure to understand how to contact our team

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Dropshipper Guide

Learn how to manage your account, integrate products and place orders.

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Synchronisation Method

Add plugins, API and CSV/XML feed to sync data to your sales channel.

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Frequently Asked Questions

Got a question? Learn more about dropshippingXL and find answers to frequently asked questions here.

icon About dropshippingXL
icon Business Registration and Tax
icon Orders and Payments
icon Shipping
icon Returns
icon Feeds and Plugins

Customer Service

Read our advice on how to offer support to your end customer. If you need further business assistance, you can email or chat to our customer services. Before you contact us, please read our Customer Service Procedure.

icon Standard Return
icon Wrong Product
icon Damaged Product
icon Address Change
icon Missing Parts
icon Order Cancellation
icon Product Not Received
icon Product Not Functioning

Contact

Before you contact our customer services, please read the Customer Service Procedure.

icon Email

Please direct your email to the correct email address depending on your query:

dropshippingXL B2B Support

Contact us

dropshippingXL Customer Service (CS)

Contact us

  • Purchasing
  • Billing
  • Credit note
  • Payments
  • Requesting an account
  • Stock
  • Product information
  • Order status
  • Deliveries
  • Returns
  • Refunds
  • Damaged products
Average Response Time: 1 business day Average Response Time: 1 business day

Before sending an email, please pay attention to the following:

  • Send one email per case
  • Do not include multiple orders in one email
  • Once a case is open, please always reply to the previous email instead of starting a new email thread
  • Mention the order number in the subject line. Use dropshippingXL’s order number (e.g. B2B12345).
  • Include pictures or videos as an attachment (max. is 20M).
icon Chat

Chat is open : Monday to Sunday: 9:00 AM to 24:00 PM(CST-China Standard Time). You can find our chat service available at the bottom of the screen.

Note: Starting from September 29, 2023, to October 03, 2023, the Chat operating hours will temporally adjust to 9:00 AM to 12:00 PM (CST-China Standard Time)

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