Read our advice on how to offer support to your end customer. If you need further business assistance, you can email or chat to our customer services. Before you contact us, please read our Customer Service Procedure.
Please direct your email to the correct email address depending on your query:
|dropshippingXL B2B Support|
|dropshippingXL Customer Service (CS)|
|Average Response Time: 1 business day||Average Response Time: 1 business day|
Before sending an email, please pay attention to the following:
Starting August 25, 2023, our chat service will be accessible via the Help Center for all your post-sale questions.
Before initiating a chat, we request you to consider the following guidelines:
Chat opening time:
Monday to Sunday: 9:00 AM to 24:00 PM(CST-China Standard Time)
Note: Starting from September 29, 2023, to October 03, 2023, the Chat operating hours will temporally adjust to 9:00 AM to 12:00 PM (CST-China Standard Time)
We kindly ask you not to use the chat function available on the vidaXL.co.uk website as this function is only provided for B2C customers. The B2C customer service team will not be able to assist you with B2B related matters.
Sometimes, our team will contact you for some issues. We kindly request that you keep an eye on the mailbox you used to register with on dropshippingXL.com.
Our customer service team will contact you regarding orders if:
The delivery address is not completed or correct
The product is out of stock
We kindly ask you not to create new emails to these three-email addresses. Otherwise, your requests will be received by B2C Customer Service team. Due to this issue, they are not able to assist you with any B2B related issues.