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If the product is not functioning, the customer is requested to present a video clearly showing the malfunction. This will help our Quality Assurance team to identify recurring issues and improve our products.
All vidaXL products have a warranty period of 2 years after delivery.
Within 30 days after delivery | Within 6 months after delivery | Within 2 years after delivery |
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Note for partly damaged products:
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Note for partly damaged products:
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Note: Part replacement can only be offered when the product is shipped in multiple boxes for Japan
Within 30 days after delivery | Within 2 years after delivery |
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Note for partly damaged products:
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Within 14 days after delivery | within 6 months after delivery | within 2 years+2 weeks |
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Note for partly damaged products:
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Note for partly damaged products:
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Within 30 days after delivery | within 6 months after delivery | within 3 years after delivery |
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Note for partly damaged products:
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Note for partly damaged products:
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Within 14 days after delivery | within 6 months after delivery | within 2 years after delivery |
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Note for partly damaged products:
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Note for partly damaged products:
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Request a video of the non-functioning product from your end customer.
Check the available solutions in the tables above. If your end customer can fix the item, then issuing a part replacement or partial refund is advised.
Send your request to dropshippingXL customer services including:
dropshippingXL customer services will check the video and confirm if the expected solution is acceptable or not.
Partial Replacement:
Partial Refund:
Full Replacement or Refund: