Standard return

We offer two different return methods.
  • Drop Off: The customer brings the packaged item to a local collection point
  • Pick Up: The carrier comes to your end customer’s address to collect the package. (This option is available for both parcel and pallet returns)

Drop Off is the default return method. Pick Up is only available if a valid reason is provided. (Please note: Except Romania and Denmark)

If your end customer wants to choose a date for Pick Up, please allow a time frame of 48 - 72 hours between your reply and the pick up date. For some carriers, it is not possible to choose a date.

How to Request a Return

Step 1

Check the return request and expected solution from your end customer are valid in applicable solutions. If not, please deny your end customer’s request.

NOTE: For Australia and Norway, some fees are applicable for the reason Not As Expected as described in Return Costs. Make sure your end customer is aware of this.

Step 2

Send your return request to dropshippingXL customer services and include:

  • Order number
  • Reason for return
  • Expected solution: Full replacement / Full refund
  • SKU and quantity of items
  • Drop Off or Pick Up
    • If available, drop off will be used by default. (Please note: Except Romania and Denmark)
    • If customer requests Pick Up, please include collection address and pick up date (if chosen by your end customer)

Step 3

dropshippingXL will confirm the return instructions. If applicable, return costs will also be confirmed.

Step 4

Provide return instructions to your end customer and ask them to confirm when the return is done.

Step 5

Check that the return label is active and inform dropshippingXL customer services.

  • If not active: request that your end customer provide the receipt for each package and send them to our customer services.

Step 6

dropshippingXL will process a refund or a replacement item for your end customer.

If a customer returns a product without informing you or insists on using their own carrier, we ask you to provide us with the following information:

  • Order number
  • Returned SKU
  • Reason for return
  • A clear copy of the return receipt, showing the vidaXL warehouse address
  • Tracking number and carrier name
  • Size, weight and number of packages (if not returned in the original package).

It will take longer to process returns that are sent directly from a customer as we have to wait until it arrives back at the warehouse.

Important:

  • dropshippingXL will not be responsible in case of loss or additional returns costs
  • You must provide return labels to vidaXL customer services before the parcels arrive at our warehouse. Failure to provide return labels before delivery at our warehouse may mean we are unable to locate and check the product into our warehouse, and therefore unable to process a return.

Packaging

The items must be returned in its original state and packaging.

If the order needs to be repackaged, the size and weight of the new packaging must be similar to the original vidaXL packaging and not exceed the carrier’s restrictions.

You must also inform customer services of the following:

  • The number of boxes that your end customer will use
  • The size and weight of each box

dropshippingXL will not be responsible for any additional shipping costs.

Return costs

Returns are free of charge for all given reasons, except from Australia and Norway.

  • Australia
    • If the return reason is “Not As Expected”, the original shipping and return costs are deducted from the refund (with exceptions for returns from Sydney, Melbourne and Brisbane metro areas). You will be informed of the total amount.
  • Norway
    • If the return reason is “Not As Expected”, a return fee of 300NOK will be deducted from the refund.

Europe

Returns within 30 days Returns within 6 months Returns within 2 years
Full refund
Full replacement
Full replacement Returns no longer accepted

Australia & the United States

Returns within 30 days Returns within 2 years
Full refund
Full replacement
Returns no longer accepted

Return Methods per Carrier Country

Standard Return - Australia

Return Carrier Overview

Return type        Carrier Carrier Limit
Pick-up AUSpost Max. weight: 22kg
Max. sum of sides (L+W+H) <105cm       
Max.volume: 0.25 m³
Direct Freight        None
Drop-off AUSpost Max. weight: 22kg
Max. sum of sides (L+W+H) <105cm
Max.volume: 0.25 m³

Standard Return - Austria

Return Carrier Overview

Return type        Carrier Carrier Limit
Pick-up GLS Max. weight: 31.5kg
Max. length: 200cm       
RABEN        None
Drop-off GLS GLS Max. weight: 31.5kg       
Max. length: 200cm

Standard Return - Belgium

Return Carrier Overview

Return type        Carrier Carrier Limit
Pick-up DPD NL Max. weight: 31.5kg
Max. length: 220cm        
Thijs Logistiek         None
Drop-off DPD NL Max. weight: 20kg
Max. size: ≤ 100 X50 X 50 cm        
Mondial Relay        Max. weight: 30kg
Max. length: 120 cm
Max. belt (L+H+W): 150 cm

Standard Return - Bulgaria

Return Carrier Overview

Return type        Carrier        Carrier Limit
Pick-up DPD RO Max. length: 220cm
Max. belt: 330cm
Max. weight: 31.5kg        
GLS AT         Max. weight: 31.5 kg
Max. length: 200 cm
Drop-off: Not applicable

Standard Return - Croatia

Return Carrier Overview

Return type         Carrier;       Carrier Limit
Pick-up GLS Max. weight: 31.5kg
Max. length: 200cm        
Drop-off: Not applicable

Standard Return - Czech Republic

Return Carrier Overview

Return type         Carrier Carrier Limit
Pick-up GLS Max. weight: 31.5kg        
Max. length: 220cm
RABEN        None
Drop-off: Not applicable

Standard Return - Denmark

Return Carrier Overview

Return type         Carrier Carrier Limit
Pick-up DPD NL Max. weight: 31.5kg
Max. length: 220cm        
K+N None
Drop-off DPD NL Max. weight: 20kg
Max. size: ≤ 100 X50 X 50 CM

Standard Return - Estonia

Return Carrier Overview

Return type         Carrier        Carrier Limit
Pick-up DPD PL Max. weight: 40kg
Max. length: 220cm        
Max. sum of sides (L+W+H): 330cm
Drop-off: Not applicable

Standard Return - Finland

Return Carrier Overview

PReturn type         Carrier        Carrier Limit
Pick-up DPD NL Max. weight: 31.5kg
Max. length: 220cm        
Vienti: Drop-off

Standard Return - France

Return Carrier Overview

Return type         Carrier Carrier Limit
Pick-up GLS EU Max. weight: 31.5kg
Max. length: 220cm        
K+N         None
Drop-off Mondial Relay        Max. weight: 30kg
Max. length 120cm
Max. sum of sides (L+W+H): 150cm        

Standard Return - Germany

Return Carrier Overview

Return type         Carrier Carrier Limit
Pick-up GLS DE Max. weight: 31.5kg
Max. size: ≤ 200x80x60cm       
RABEN        None
RABENLINK        None
Drop-off GLS DE Max. weight: 31.5kg
Max. size: ≤ 200x80x60cm

Standard Return - Greece

Return Carrier Overview

Return type        
Carrier        Carrier Limit
Pick-up DPD RO Max. length: 220cm
Max. sum of sides (L+W+H): 330cm
Max. weight: 31.5kg        
GLS AT         Max. weight: 31.5kg
Max. length: 200cm
Drop-off: Not applicable

Standard Return - Hungary

Return Carrier Overview

Return type         Carrier        Carrier Limit
Pick-up DPD HU Max. length: 220cm
Max. sum of sides (L+W+H): 330cm
Max. weight: 40kg        
GLS AT         Max. weight: 31.5kg
Max. length: 200cm
Drop-off: Not applicable

Standard Return - Ireland

Return Carrier Overview

Return type         Carrier Carrier Limit
Pick-up K+N         None        
DPD NL        Max. weight: 31.5kg
Max. length: 220cm
Drop-off DPD NL Max. weight: 20kg
Max. sum of sides (L+W+H): 100x50x50cm        

Standard Return - Italy

Return Carrier Overview

Return type         Carrier Carrier Limit        
Pick-up Bartolini         Max. length: 220cm
Max. sum of sides (L+W+H): 300cm
Max. weight: 33kg        
RABEN        None
Drop-offi: Not applicable

Standard Return - Latvia

Return Carrier Overview

Return type         Carrier Carrier Limit
Pick-up DPD PL        Max. weight: 40kg
Max. length: 220cm        
Max. sum of sides (L+W+H): 330cm
Drop-off: Not applicable

Standard Return - Lithuania

Return Carrier Overview

Return type        Carrier Carrier Limit
Pick-up DPD PL        Max. weight: 40kg
Max. length: 220cm        
Max. sum of sides (L+W+H): 330cm
Drop-off: Not applicable

Standard Return - Netherlands

Return Carrier Overview

Return type        Carrier Carrier Limit
Pick-up DPD NL Max. weight: 31.5kg
Max. length: 220cm        
K+N         None
RABENLINK         None
Drop-off PostNL Max. weight: 31.5kg
Max. size (LxWxH): 175x78x58cm        
DPD NL Max. weight: 20kg
Max. size: ≤ 100x50x50cm
(As of 2020-12-15 due to Covid19 restrictions, parcel shops returns should NOT be created)        

Standard Return - Norway

Return Carrier Overview

Return type         Carrier         Carrier Limit        
Pick-up Bring Only to be used as exception
Drop-off Bring None

Standard Return - Poland

Return Carrier Overview

Return type        Carrier Carrier Limit
Pick-up DPD PL Max. weight: 40kg
Max. length: 220cm        
Max. sum of sides (L+W+H): 330cm
RABEN         None
Drop-off DPD PL Max. weight: 20kg
Max. length: 100cm
Circumference + longest side-> max 250 cm        

Standard Return - Portugal

Return Carrier Overview

Return type        Carrier Carrier Limit
Pick-up DPD NL Max. weight: 31.5kg        
Max. length: 220cm
SEUR         None
Drop-off: Not applicable

Standard Return - Romania

Return Carrier Overview

Return type        Carrier Carrier Limit
Pick-up GLS AT Max. weight: 31.5kg
Max. length: 200cm        
DPD RO         Max. length: 220cm
Max. sum of sides (L+W+H): 330cm
Max. weight: 31.5kg
Drop-off DPD RO Max. length: 175cm
Max. sum of sides (L+W+H): 330cm
Max. weight: 20kg

Please note that we now have 3 return options available for Romania, with DPD RO pick-up as option 1, DPD RO drop off as option 2 and GLS AT pick-up as option 3.

Standard Return - Slovakia

Return Carrier Overview

Return type         Carrier        Carrier Limit
Pick-up GLS Max. weight: 31.5kg
Max. length: 200cm        
Drop-off: Not applicable

Standard Return - Slovenia

Return Carrier Overview

Return type        Carrier        Carrier Limit
Pick-up GLS Max. weight: 31.5kg
Max. length: 200cm        
Drop-off: Not applicable

Standard Return - Spain

Return Carrier Overview

Return type        Carrier Carrier Limit
Pick-up SEUR Max. weight: 31.5kg        
RABEN         None
Drop-off SEUR Max. weight: 20kg
Sum of sides: <150cm
Mondial Relay         Max. weight: 30kg
Max. length: 120cm
Max. size: LxHxW ≤ 150cm        

Standard Return - Sweden

Return Carrier Overview

Return type        Carrier Carrier Limit
Pick-up DPD NL Max. weight: 31.5kg
Max. length: 220cm        
RABEN         None
Drop-off DPD NL         Max. weight: 20kg
Max. size: ≤ 100x 50x 50cm        

Standard Return - Switzerland

Return Carrier Overview

Return type        Carrier Carrier Limit
Pick-up DPD CH Max. weight: 31.5kg
Max. length: 220cm        
STRECK         None
Drop-off DPD CH Max. weight: 31.5kg
Longest side: 175cm        
Girth: max. 300 cm

Standard return – United Kingdom

Return Carrier Overview

Return type         Carrier Carrier Limit
Pick-up Yodel Max. weight: 30kg
Max. length: 115cm        
K+N None
Parcelforce Max. weight: >30 kg        
Length: >115cm
Drop-off: Not applicable

Standard Return - United States

Return Carrier Overview

Return type         Carrier         Carrier Limit        
Drop-off UPS None
Pick-up: Not applicable