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Drop Off is the default return method. Pick Up is only available if a valid reason is provided. (Please note: Except Romania and Denmark)
If your end customer wants to choose a date for Pick Up, please allow a time frame of 48 - 72 hours between your reply and the pick up date. For some carriers, it is not possible to choose a date.
Check the return request and expected solution from your end customer are valid in applicable solutions. If not, please deny your end customer’s request.
NOTE: For Australia and Norway, some fees are applicable for the reason Not As Expected as described in Return Costs. Make sure your end customer is aware of this.
Send your return request to dropshippingXL customer services and include:
dropshippingXL will confirm the return instructions. If applicable, return costs will also be confirmed.
Provide return instructions to your end customer and ask them to confirm when the return is done.
Check that the return label is active and inform dropshippingXL customer services.
Carrier | Paper | SMS | |
---|---|---|---|
GLS AT | √ | × | × |
AUS Post | × | √ | √ |
Direct Freight | √ | × | × |
Mondial Relay | × | √ | × |
DPD NL | × | × | √ |
DPD RO | √ | × | × |
DPD CH | √ | × | × |
GLS DE | √ | × | × |
DPD PL | × | √ | × |
SEUR | √ | × | × |
DPD HU | √ | √ | × |
Bring | √ | × | × |
Parcelforce | √ | × | × |
UPS US | √ | × | × |
Kuehne Nagel | √ | × | × |
Thijs Logistiek | √ | × | × |
No Provide return receipt
Carrier | GLS EU/Bartolini/PostNL/Packs/ Yodel/ Parcelforce/UPS EU/Raben/Rabelink/Streck |
---|
dropshippingXL will process a refund or a replacement item for your end customer.
If a customer returns a product without informing you or insists on using their own carrier, we ask you to provide us with the following information:
It will take longer to process returns that are sent directly from a customer as we have to wait until it arrives back at the warehouse.
Important:
The items must be returned in its original state and packaging.
If the order needs to be repackaged, the size and weight of the new packaging must be similar to the original vidaXL packaging and not exceed the carrier’s restrictions.
You must also inform customer services of the following:
dropshippingXL will not be responsible for any additional shipping costs.
Returns are free of charge for all given reasons, except from Australia and Norway.
Returns within 30 days | Returns within 6 months | Returns within 2 years |
---|---|---|
Full refund Full replacement |
Full replacement | Returns no longer accepted |
Returns within 30 days | Returns within 2 years |
---|---|
Full refund Full replacement |
Returns no longer accepted |
Returns within 14 days | Returns within 6 months | Returns within 2 years + 2 weeks |
---|---|---|
Full refund Full replacement | Full replacement | Returns no longer accepted |
Note: This only applies to orders placed since 01-01-2022
Returns within 30 days | Returns within 6 months | Returns within 3 years |
---|---|---|
Full refund Full replacement | Full replacement | Returns no longer accepted |
Returns within 14 days | Returns within 6 months | Returns within 2 years |
---|---|---|
Full refund Full replacement | Full replacement | Returns no longer accepted |
Returns within 30 days | Returns within 6 months | Returns within 1 years in the case of a sale price reaching HUF 10,000 but not exceeding HUF 100,000 | Returns within 2 years in the case of a sale price exceeding HUF 100,000 but not exceeding HUF 250,000 | Returns within 3 years in the case of a sale price exceeding HUF 250,000 |
---|---|---|---|---|
Full refundFull replacement | Full replacement | Returns no longer accepted | Returns no longer accepted | Returns no longer accepted |
Return type | Carrier | Carrier Limit |
---|---|---|
Pick-up | AUSpost |
Max. weight: 22kg Max. sum of sides (L+W+H) <100cm Max.volume: 0.25 m³ |
Direct Freight | None | |
Drop-off | AUSpost |
Max. weight: 22kg Max. sum of sides (L+W+H) <100cm Max.volume: 0.25 m³ |
Return type | Carrier | Carrier Limit |
---|---|---|
Pick-up | GLS AT |
Max. weight: 31.5kg Max. size (LxWxH): 200 x 80 x 60 cm Max. belt (L+2*W+2*H): 300 cm |
RABEN | None | |
Rabelink | None | |
Drop-off | GLS AT |
GLS Max. weight: 31.5kg Max. size (LxWxH): 200 x 80 x 60 cm Max. belt (L+2*W+2*H): 300 cm |
Return type | Carrier | Carrier Limit |
---|---|---|
Pick-up | DPD NL |
Max. weight: 31.5kg Max. length: 175cm Max. belt (L+2*W+2*H): 300 cm |
Thijs Logistiek | None | |
Rabelink | None | |
Drop-off | DPD NL |
Max. weight: 20kg Max. length: 100 cm Max. belt (L+2*W+2*H): 250 cm |
Mondial Relay |
Max. weight: 30kg Max. length: 120 cm Max. belt (L+H+W): 150 cm Max. volume: 0.125 m³ |
Return type | Carrier | Carrier Limit |
---|---|---|
Pick-up | DPD RO |
Max. length: 175cm Max. belt (L+2*W+2*H): 300 cm Max. weight: 31.5kg |
GLS AT | Max. weight: 31.5 kg Max. size (LxWxH): 200 x 80 x 60 cm Max. belt (L+2*W+2*H): 300 cm |
|
Drop-off: Not applicable |
Return type | Carrier; | Carrier Limit |
---|---|---|
Pick-up | GLS AT |
Max. weight: 31.5kg Max. size (LxWxH): 200 x 80 x 60 cm Max. belt (L+2*W+2*H): 300 cm |
Drop-off | GLS AT |
Max. weight: 31.5kg
Max. size (LxWxH): 200 x 80 x 60 cm Max. belt (L+2*W+2*H): 300 cm |
Return type | Carrier | Carrier Limit |
---|---|---|
Pick-up | GLS AT |
Max. weight: 31.5kg
Max. size (LxWxH): 200 x 80 x 60 cm Max. belt (L+2*W+2*H): 300 cm |
RABEN | None | |
Drop-off | GLS AT |
GLS Max. weight: 31.5kg Max. size (LxWxH): 200 x 80 x 60 cm Max. belt (L+2*W+2*H): 300 cm |
Return type | Carrier | Carrier Limit |
---|---|---|
Pick-up | DPD NL |
Max. weight: 31.5kg Max. length: 175cm Max. belt (L+2*W+2*H): 300 cm |
K+N | None | |
Rabelink | None | |
Drop-off | DPD NL |
Max. weight: 20kg Max. length: 100 cm Max. belt (L+2*W+2*H): 250 cm |
Return type | Carrier | Carrier Limit |
---|---|---|
Pick-up | DPD PL |
Max. weight: 31.5kg Max. length: 220cm Max. belt (L+2*W+2*H): 300 cm |
Drop-off: Not applicable |
Return type | Carrier | Carrier Limit |
---|---|---|
Pick-up | DPD NL |
Max. weight: 31.5kg Max. length: 175cm Max. belt (L+2*W+2*H): 300 cm |
Drop-off : Not applicable |
Return type | Carrier | Carrier Limit |
---|---|---|
Pick-up | GLS EU |
Max. weight: 31.5kg Max. length: 175cm Max. belt (L+2*W+2*H): 300 cm |
K+N | None | |
Rabelink | None | |
Drop-off | Mondial Relay |
Max. weight: 30kg Max. length 120cm Max. sum of sides (L+W+H): 150cm Max. volume: 0.125m³ |
Return type | Carrier | Carrier Limit |
---|---|---|
Pick-up | GLS DE |
Max. weight: 31.5kg Max. size: ≤ 200x80x60cm Max. belt (L+2*W+2*H): 300 cm |
RABEN | None | |
RABENLINK | None | |
Drop-off | GLS DE |
Max. weight: 31.5kg Max. size: ≤ 200x80x60cm Max. belt (L+2*W+2*H): 300 cm |
Return type | Carrier | Carrier Limit |
---|---|---|
Pick-up | DPD RO |
Max. length: 175cm Max. belt (L+2*W+2*H): 300 cm Max. weight: 31.5kg |
GLS AT | Max. weight: 31.5kg Max. size (LxWxH): 200 x 80 x 60 cm Max. belt (L+2*W+2*H): 300 cm |
|
Drop-off: Not applicable |
Return type | Carrier | Carrier Limit |
---|---|---|
Pick-up | DPD HU |
Max. length: 200cm Maximum belt: 300cm Max. weight: 40kg |
GLS AT | Max. weight: 31.5kg Max. size (LxWxH): 200 x 80 x 60 cm Max. belt (L+2*W+2*H): 300 cm |
|
Drop-off | GLS AT |
Max. weight: 31.5kg
Max. size (LxWxH): 200 x 80 x 60 cm Max. belt (L+2*W+2*H): 300 cm |
Return type | Carrier | Carrier Limit |
---|---|---|
Pick-up | K+N | None |
DPD NL | Max. weight: 31.5kg
Max. length: 175cm Max. belt (L+2*W+2*H): 300 cm |
Return type | Carrier | Carrier Limit |
---|---|---|
Pick-up | Bartolini |
Max. length: 200cm Max. belt (L+2*W+2*H): 300 cm Max. weight: 31.5kg |
RABEN | None | |
Drop-off: Not applicable |
Return type | Carrier | Carrier Limit |
---|---|---|
Pick-up | Sagawa |
Max. weight: 50kg Max. sum of sides (L+W+H): 260cm |
Drop-off: Not applicable |
Return type | Carrier | Carrier Limit |
---|---|---|
Pick-up | DPD PL |
Max. weight: 31.5kg Max. length: 200cm Max. belt (L+2*W+2*H): 300 cm |
Drop-off: Not applicable |
Return type | Carrier | Carrier Limit |
---|---|---|
Pick-up | DPD PL |
Max. weight:31.5kg Max. length: 200cm Max. belt (L+2*W+2*H): 300 cm |
Drop-off: Not applicable |
Return type | Carrier | Carrier Limit |
---|---|---|
Pick-up | Packs |
Max. length: 250cm Max. weight: 35kg |
DPD NL |
Max. weight: 31.5kg Max. length: 175cm Max. belt (L+2*W+2*H): 300 cm | |
Thijs Logistiek | None | |
RABENLINK | None | |
Drop-off | PostNL |
Max. weight: 31.5kg Max. size (LxWxH): 175x78x58cm |
DPD NL |
Max. weight: 20kg Max. length: 100 cm Max. belt (L+2*W+2*H): 250 cm |
Return type | Carrier | Carrier Limit |
---|---|---|
Pick-up | Bring | Only to be used as exception |
Drop-off | Bring |
Max. length: 200 cm Max. belt (L+2*W+2*H): 300 cm Max. weight: 35 kg |
Return type | Carrier | Carrier Limit |
---|---|---|
Pick-up | DPD PL |
Max. weight: 31.5kg Max. length: 200cm Max. belt (L+2*W+2*H): 300 cm |
RABEN | None | |
Drop-off | DPD PL |
Max. weight: 20kg Max. length: 100cm Max. belt (L+2*W+2*H): 250 cm |
Return type | Carrier | Carrier Limit |
---|---|---|
Pick-up | SEUR |
Max. weight: 31.5kg Max. length: 175cm Max. L+(Hx2)+(Wx2): 300cm |
Return type | Carrier | Carrier Limit |
---|---|---|
Pick-up | GLS AT |
Max. weight: 31.5kg Max. length: 200cm Max. belt (L+2*W+2*H): 300 cm |
DPD RO | Max. length: 220cm
Max. belt (L+2*W+2*H): 300 cm Max. weight: 31.5kg |
|
Drop-off | DPD RO |
Max. length: 175cm Max. belt (L+2*W+2*H): 300 cm Max. weight: 31.5kg |
Please note that we now have 3 return options available for Romania, with DPD RO pick-up as option 1, DPD RO drop off as option 2 and GLS AT pick-up as option 3.
Return type | Carrier | Carrier Limit |
---|---|---|
Pick-up | GLS AT |
Max. weight: 31.5kg Max. size (LxWxH): 200 x 80 x 60 cm Max. belt (L+2*W+2*H): 300 cm |
Drop-off | GLS AT |
Max. weight: 31.5kg
Max. size (LxWxH): 200 x 80 x 60 cm Max. belt (L+2*W+2*H): 300 cm |
Return type | Carrier | Carrier Limit |
---|---|---|
Pick-up | GLS AT |
Max. weight: 31.5kg Max. size (LxWxH): 200 x 80 x 60 cm Max. belt (L+2*W+2*H): 300 cm |
Drop-off | GLS AT |
Max. weight: 31.5kg
Max. size (LxWxH): 200 x 80 x 60 cm Max. belt (L+2*W+2*H): 300 cm |
Return type | Carrier | Carrier Limit |
---|---|---|
Pick-up | SEUR |
Max. weight: 31.5kg Max. length: 175cm Max. L+(Hx2)+(Wx2): 300cm |
RABEN | None | |
Drop-off | SEUR |
Max. weight: 20kg Max. Sum of sides (L+W+H): 150 cm |
Mondial Relay |
Max. weight: 30kg Max. length: 120cm Max. size: LxHxW ≤ 150cm Max. volume: 0.125m³ |
Return type | Carrier | Carrier Limit |
---|---|---|
Pick-up | DPD NL |
Max. weight: 31.5kg Max. length: 175cm Max. belt (L+2*W+2*H): 300 cm |
RABEN | None | |
Drop-off | DPD NL |
Max. weight: 20kg Max. length: 100 cm Max. belt (L+2*W+2*H): 250 cm |
Return type | Carrier | Carrier Limit |
---|---|---|
Pick-up | DPD CH |
Max. weight: 31.5kg Max. length: 175cm Max. belt (L+2*W+2*H): 300 cm |
STRECK | None | |
Rabelink | None | |
Drop-off | DPD CH |
Max. weight: 31.5kg Longest side: 175cm Max. belt (L+2*W+2*H): 300 cm |
Return type | Carrier | Carrier Limit |
---|---|---|
Pick-up | Yodel |
Max. weight: 30kg Max. length: 170cm Max. volume: 0.28 m³ |
Evri |
Max. weight: 17kg Max. length: 180cm Max. belt: 225cm |
|
Parcelforce |
Max. weight: 30 kg Max. length: 250 cm Max. belt: 400 cm Max volume: 0.40 m³ |
|
K+N | None | |
Rabelink | None | |
Drop-off | Evri |
Max. weight: 15kg Max. length: 120cm Max. belt: 225cm |
Return type | Carrier | Carrier Limit |
---|---|---|
Drop-off | UPS | None |
Pick-up: Not applicable |