Standard return

We offer two different return methods.
  • Drop Off: The customer brings the packaged item to a local collection point
  • Pick Up: The carrier comes to your end customer’s address to collect the package. (This option is available for both parcel and pallet returns)

Drop Off is the default return method. Pick Up is only available if a valid reason is provided. (Please note: Except Romania and Denmark)

If your end customer wants to choose a date for Pick Up, please allow a time frame of 48 - 72 hours between your reply and the pick up date. For some carriers, it is not possible to choose a date.

How to Request a Return

dropshippingXL customer services no longer handle return request for United States orders placed since 01-12-2023.

Step 1

Check the return request and expected solution from your end customer are valid in applicable solutions. If not, please deny your end customer’s request.

NOTE:

  • For Australia, Norway and The United States (orders are placed before 01-12-2023), some fees are applicable for the reason Not as Expected as described in Return Costs. Make sure your end customer is aware of this.
  • Step 2

    Send your return request to dropshippingXL customer services and include:

    • Order number
    • Reason for return
    • Expected solution: Full replacement / Full refund
    • SKU and quantity of items
    • Drop Off or Pick Up
      • If available, drop off will be used by default.
      • If customer requests Pick Up, please include collection address and pick up date (if chosen by your end customer)

    Step 3

    dropshippingXL will confirm the return instructions. If applicable, return costs will also be confirmed.

    Step 4

    Provide return instructions to your end customer and ask them to confirm when the return is done.

    Step 5

    Check that the return label is active and inform dropshippingXL customer services.

    • If not active: request that your end customer provide the receipt for each package and send them to our customer services.

    Companies that provide return receipt

    Carrier Paper Email SMS
    GLS AT × ×
    AUS Post ×
    Direct Freight × ×
    Mondial Relay × ×
    DPD NL × ×
    (Not available for Nordic
    countries)
    DPD RO × ×
    DPD CH × ×
    GLS DE × ×
    DPD PL × ×
    SEUR × ×
    DPD HU ×
    Bring × ×
    Parcelforce × ×
    UPS US × ×
    Kuehne Nagel × ×
    Thijs Logistiek × ×

    No Provide return receipt

    Carrier GLS EU/Bartolini/PostNL/Packs/ Yodel/ Parcelforce/UPS EU/Raben/Rabelink/Streck

    Step 6

    dropshippingXL will process a refund or a replacement item for your end customer.

    If a customer returns a product without informing you or insists on using their own carrier, we ask you to provide us with the following information:

    • Order number
    • Returned SKU
    • Reason for return
    • Size, weight, and number of packages (if not returned in the original packaging)
    • A clear copy of the return receipt, showing weight and number of returned packages and the vidaXL warehouse address
    • Tracking number and carrier name

    It will take longer to process returns that are sent directly from a customer as we have to wait until it arrives back at the warehouse.

    Important:

    • dropshippingXL will not be responsible in case of loss or additional returns costs
    • Please ensure the weight or the number of packages you wish to return has the same weight or number as the original order you received
    • You must provide return labels to vidaXL customer services before the parcels arrive at our warehouse. Failure to provide return labels before delivery at our warehouse may mean we are unable to locate and check the product into our warehouse, and therefore unable to process a return.

    Packaging

    The items must be returned in its original state and packaging.

    If the order needs to be repackaged, the size and weight of the new packaging must be similar to the original vidaXL packaging and not exceed the carrier’s restrictions.

    You must also inform customer services of the following:

    • The number of boxes that your end customer will use
    • The size and weight of each box

    dropshippingXL will not be responsible for any additional shipping costs.

    Return costs

    Returns are free of charge for all given reasons, except from Australia, Norway and The United States.

    • Australia
      • If the return reason is “Not As Expected”, the original shipping and return costs are deducted from the refund (with exceptions for returns from Sydney, Melbourne and Brisbane metro areas). You will be informed of the total amount.
    • Norway
      • If the return reason is “Not As Expected”, a return fee of 300NOK will be deducted from the refund.

    Europe & Japan & Canada

    Returns within 30 days Returns within 6 months Returns within 2 years
    Full refund
    Full replacement
    Full replacement Returns no longer accepted

    Australia & the United States

    Note: This only applies to the United States orders placed before 01-12-2023

    Returns within 30 days Returns within 2 years
    Full refund
    Full replacement
    Returns no longer accepted

    Iceland

    Returns within 14 days Returns within 6 months Returns within 2 years + 2 weeks
    Full refund
    Full replacement
    Full replacement Returns no longer accepted

    Portugal & Spain

    Note: This only applies to orders placed since 01-01-2022

    Returns within 30 days Returns within 6 months Returns within 3 years
    Full refund
    Full replacement
    Full replacement Returns no longer accepted

    United Arab Emirates & Saudi Arabia

    Returns within 14 days Returns within 6 months Returns within 2 years
    Full refund
    Full replacement
    Full replacement Returns no longer accepted

    Hungary

    Returns within 30 days Returns within 6 months Returns within 1 years in the case of a sale price reaching HUF 10,000 but not exceeding HUF 100,000 Returns within 2 years in the case of a sale price exceeding HUF 100,000 but not exceeding HUF 250,000 Returns within 3 years in the case of a sale price exceeding HUF 250,000
    Full refund
    Full replacement
    Full replacement Returns no longer accepted Returns no longer accepted Returns no longer accepted

    Return Methods per Carrier Country

    Standard Return - Australia

    Return Carrier Overview

    Return type        Carrier Carrier Limit
    Pick-up AUSpost Max. weight: 22kg
    Max. sum of sides (L+W+H) <100cm       
    Max.volume: 0.25 m³
    Direct Freight        None
    Drop-off AUSpost Max. weight: 22kg
    Max. sum of sides (L+W+H) <100cm
    Max.volume: 0.25 m³

    Standard Return - Austria

    Return Carrier Overview

    Return type        Carrier Carrier Limit
    Pick-up GLS AT Max. weight: 31.5kg
    Max. size (LxWxH): 200 x 80 x 60 cm
    Max. belt (L+2*W+2*H): 300 cm        
    RABEN        None
    Rabelink         None
    Drop-off GLS AT GLS Max. weight: 31.5kg       
    Max. size (LxWxH): 200 x 80 x 60 cm
    Max. belt (L+2*W+2*H): 300 cm

    Standard Return - Belgium

    Return Carrier Overview

    Return type        Carrier Carrier Limit
    Pick-up DPD NL Max. weight: 31.5kg
    Max. length: 175cm
    Max. belt (L+2*W+2*H): 300 cm        
    Thijs Logistiek         None
    Rabelink         None
    Drop-off DPD NL Max. weight: 20kg
    Max. length: 100 cm
    Max. belt (L+2*W+2*H): 250 cm        
    Mondial Relay        Max. weight: 30kg
    Max. length: 120 cm
    Max. belt (L+H+W): 150 cm
    Max. volume: 0.125 m³

    Standard Return - Bulgaria

    Return Carrier Overview

    Return type        Carrier        Carrier Limit
    Pick-up DPD RO Max. length: 175cm
    Max. belt (L+2*W+2*H): 300 cm
    Max. weight: 31.5kg        
    GLS AT         Max. weight: 31.5 kg
    Max. size (LxWxH): 200 x 80 x 60 cm
    Max. belt (L+2*W+2*H): 300 cm
    Drop-off: Not applicable

    Standard Return - Croatia

    Return Carrier Overview

    Return type         Carrier;       Carrier Limit
    Pick-up GLS AT Max. weight: 31.5kg
    Max. size (LxWxH): 200 x 80 x 60 cm
    Max. belt (L+2*W+2*H): 300 cm        
    Drop-off GLS AT Max. weight: 31.5kg        
    Max. size (LxWxH): 50 x 50 x 50 cm

    Standard Return - Czech Republic

    Return Carrier Overview

    Return type         Carrier Carrier Limit
    Pick-up GLS AT Max. weight: 31.5kg        
    Max. size (LxWxH): 200 x 80 x 60 cm
    Max. belt (L+2*W+2*H): 300 cm
    RABEN        None
    Drop-off GLS AT GLS Max. weight: 31.5kg
    Max. size (LxWxH): 200 x 80 x 60 cm
    Max. belt (L+2*W+2*H): 300 cm

    Standard Return - Denmark

    Return Carrier Overview

    Return type         Carrier Carrier Limit
    Pick-up DPD NL Max. weight: 31.5kg
    Max. length: 175cm
    Max. belt (L+2*W+2*H): 300 cm        
    K+N None
    Rabelink         None
    Drop-off DPD NL Max. weight: 20kg
    Max. length: 100 cm
    Max. belt (L+2*W+2*H): 250 cm

    Standard Return - Estonia

    Return Carrier Overview

    Return type         Carrier        Carrier Limit
    Pick-up DPD PL Max. weight: 31.5kg
    Max. length: 220cm
    Max. belt (L+2*W+2*H): 300 cm        
    Drop-off: Not applicable

    Standard Return - Finland

    Return Carrier Overview

    Return type         Carrier        Carrier Limit
    Pick-up DPD NL Max. weight: 31.5kg
    Max. length: 175cm
    Max. belt (L+2*W+2*H): 300 cm        
    Drop-off DPD NL Max. length: 100 cm
    Max. belt (L+2*W+2*H): 250 cm
    Max. weight: 20 kg

    Standard Return - France

    Return Carrier Overview

    Return type         Carrier Carrier Limit
    Pick-up GLS EU Max. weight: 31.5kg
    Max. length: 175cm
    Max. belt (L+2*W+2*H): 300 cm        
    K+N         None
    Rabelink         None
    Drop-off Mondial Relay        Max. weight: 30kg
    Max. length 120cm
    Max. sum of sides (L+W+H): 150cm
    Max. volume: 0.125m³        

    Standard Return - Germany

    Return Carrier Overview

    Return type         Carrier Carrier Limit
    Pick-up GLS DE Max. weight: 31.5kg
    Max. size: ≤ 200x80x60cm
    Max. belt (L+2*W+2*H): 300 cm        
    RABEN        None
    RABENLINK        None
    Drop-off GLS DE Max. weight: 31.5kg
    Max. size: ≤ 200x80x60cm
    Max. belt (L+2*W+2*H): 300 cm

    Standard Return - Greece

    Return Carrier Overview

    Return type         Carrier Carrier Limit
    Pick-up DPD RO Max. length: 175cm
    Max. belt (L+2*W+2*H): 300 cm
    Max. weight: 31.5kg        
    Drop-off: Not applicable

    Standard Return - Hungary

    Return Carrier Overview

    Return type         Carrier        Carrier Limit
    Pick-up DPD HU Max. length: 200cm
    Maximum belt: 300cm
    Max. weight: 40kg        
    GLS AT         Max. weight: 31.5kg
    Max. size (LxWxH): 200 x 80 x 60 cm
    Max. belt (L+2*W+2*H): 300 cm
    Drop-off GLS AT Max. weight: 31.5kg        
    Max. size (LxWxH): 200 x 80 x 60 cm
    Max. belt (L+2*W+2*H): 300 cm

    Standard Return - Ireland

    Return Carrier Overview

    Return type         Carrier Carrier Limit
    Pick-up K+N         None        
    DPD NL        Max. weight: 31.5kg
    Max. length: 175cm
    Max. belt (L+2*W+2*H): 300 cm

    Standard Return - Italy

    Return Carrier Overview

    Return type         Carrier Carrier Limit        
    Pick-up Bartolini         Max. length: 200cm
    Max. belt (L+2*W+2*H): 300 cm
    Max. weight: 31.5kg        
    RABEN        None
    Drop-off: Not applicable

    Standard Return - Japan

    Return Carrier Overview

    Return type        Carrier Carrier Limit
    Pick-up Sagawa         Max. weight: 50kg
    Max. sum of sides (L+W+H): 260cm
    Drop-off: Not applicable

    Standard Return - Latvia

    Return Carrier Overview

    Return type         Carrier Carrier Limit
    Pick-up DPD PL        Max. weight: 31.5kg
    Max. length: 200cm
    Max. belt (L+2*W+2*H): 300 cm
    Drop-off: Not applicable

    Standard Return - Lithuania

    Return Carrier Overview

    Return type        Carrier Carrier Limit
    Pick-up DPD PL        Max. weight:31.5kg
    Max. length: 200cm        
    Max. belt (L+2*W+2*H): 300 cm
    Drop-off: Not applicable

    Standard Return - Luxemburg

    Return Carrier Overview

    Return type        Carrier Carrier Limit
    Pick-up DPD NL Max. weight: 31.5kg
    Max. length: 175cm
    Max. belt (L+2*W+2*H): 300 cm        
    Thijs Logistiek         None
    Rabelink         None
    Drop-off DPD NL Max. weight: 20kg
    Max. length: 100 cm
    Max. belt (L+2*W+2*H): 250 cm        
    Mondial Relay        Max. weight: 30kg
    Max. length: 120 cm
    Max. belt (L+H+W): 150 cm
    Max. volume: 0.125 m³

    Standard Return - Netherlands

    Return Carrier Overview

    Return type        Carrier Carrier Limit
    Pick-up Packs Max. length: 250cm
    Max. weight: 35kg
           
    DPD NL Max. weight: 31.5kg
    Max. length: 175cm
    Max. belt (L+2*W+2*H): 300 cm
    Thijs Logistiek         None
    RABENLINK         None
    Drop-off PostNL Max. weight: 31.5kg
    Max. size (LxWxH): 175x78x58cm        
    DPD NL Max. weight: 20kg
    Max. length: 100 cm
    Max. belt (L+2*W+2*H): 250 cm

    Standard Return - Norway

    Return Carrier Overview

    Return type         Carrier         Carrier Limit        
    Pick-up Bring Only to be used as exception
    Drop-off Bring Max. length: 200 cm
    Max. belt (L+2*W+2*H): 300 cm
    Max. weight: 35 kg

    Standard Return - Poland

    Return Carrier Overview

    Return type        Carrier Carrier Limit
    Pick-up DPD PL Max. weight: 31.5kg
    Max. length: 200cm        
    Max. belt (L+2*W+2*H): 300 cm
    RABEN         None
    Drop-off DPD PL Max. weight: 20kg
    Max. length: 100cm
    Max. belt (L+2*W+2*H): 250 cm       

    Standard Return - Portugal

    Return Carrier Overview

    Return type        Carrier Carrier Limit
    Pick-up SEUR Max. weight: 31.5kg
    Max. length: 175cm
    Max. L+(Hx2)+(Wx2): 300cm

    Standard Return - Romania

    Return Carrier Overview

    Return type        Carrier Carrier Limit
    Pick-up GLS AT Max. weight: 31.5kg
    Max. length: 200cm
    Max. belt (L+2*W+2*H): 300 cm        
    DPD RO         Max. length: 220cm
    Max. belt (L+2*W+2*H): 300 cm
    Max. weight: 31.5kg
    Drop-off DPD RO Max. length: 175cm
    Max. belt (L+2*W+2*H): 300 cm
    Max. weight: 31.5kg

    Please note that we now have 3 return options available for Romania, with DPD RO pick-up as option 1, DPD RO drop off as option 2 and GLS AT pick-up as option 3.

    Standard Return - Slovakia

    Return Carrier Overview

    Return type         Carrier        Carrier Limit
    Pick-up GLS AT Max. weight: 31.5kg
    Max. size (LxWxH): 200 x 80 x 60 cm
    Max. belt (L+2*W+2*H): 300 cm        
    Drop-off GLS AT Max. weight: 31.5kg        
    Max. size (LxWxH): 200 x 80 x 60 cm
    Max. belt (L+2*W+2*H): 300 cm

    Standard Return - Slovenia

    Return Carrier Overview

    Return type        Carrier        Carrier Limit
    Pick-up GLS AT Max. weight: 31.5kg
    Max. size (LxWxH): 200 x 80 x 60 cm
    Max. belt (L+2*W+2*H): 300 cm        
    Drop-off GLS AT Max. weight: 31.5kg        
    Max. size (LxWxH): 200 x 80 x 60 cm
    Max. belt (L+2*W+2*H): 300 cm

    Standard Return - Spain

    Return Carrier Overview

    Return type        Carrier Carrier Limit
    Pick-up SEUR Max. weight: 31.5kg
    Max. length: 175cm
    Max. L+(Hx2)+(Wx2): 300cm        
    RABEN         None
    Drop-off SEUR Max. weight: 20kg
    Max. Sum of sides (L+W+H): 150 cm
    Mondial Relay         Max. weight: 30kg
    Max. length: 120cm
    Max. size: LxHxW ≤ 150cm
    Max. volume: 0.125m³        

    Standard Return - Sweden

    Return Carrier Overview

    Return type        Carrier Carrier Limit
    Pick-up DPD NL Max. weight: 31.5kg
    Max. length: 175cm
    Max. belt (L+2*W+2*H): 300 cm        
    RABEN         None
    Drop-off DPD NL         Max. weight: 20kg
    Max. length: 100 cm
    Max. belt (L+2*W+2*H): 250 cm        

    Standard Return - Switzerland

    Return Carrier Overview

    Return type        Carrier Carrier Limit
    Pick-up DPD CH Max. weight: 31.5kg
    Max. length: 175cm
    Max. belt (L+2*W+2*H): 300 cm        
    STRECK         None
    Rabelink         None
    Drop-off DPD CH Max. weight: 31.5kg
    Longest side: 175cm
    Max. belt (L+2*W+2*H): 300 cm

    Standard return – United Kingdom

    Return Carrier Overview

    Return type        Carrier Carrier Limit
    Pick-up Yodel Max. weight: 30kg
    Max. length: 170cm
    Max. volume: 0.28 m³
    Evri         Max. weight: 17kg
    Max. length: 180cm
    Max. belt: 225cm
    Parcelforce         Max. weight: 30 kg
    Max. length: 250 cm
    Max. belt: 400 cm
    Max volume: 0.40 m³
    K+N        None
    Rabelink         None
    Drop-off Evri Max. weight: 15kg
    Max. length: 120cm        
    Max. belt: 225cm

    Standard Return - United States

    N/A