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Drop Off is the default return method. Pick Up is only available if a valid reason is provided. (Please note: Except Romania and Denmark)
If your end customer wants to choose a date for Pick Up, please allow a time frame of 48 - 72 hours between your reply and the pick up date. For some carriers, it is not possible to choose a date.
Check the return request and expected solution from your end customer are valid in applicable solutions. If not, please deny your end customer’s request.
NOTE: For Australia and Norway, some fees are applicable for the reason Not As Expected as described in Return Costs. Make sure your end customer is aware of this.
Send your return request to dropshippingXL customer services and include:
dropshippingXL will confirm the return instructions. If applicable, return costs will also be confirmed.
Provide return instructions to your end customer and ask them to confirm when the return is done.
Check that the return label is active and inform dropshippingXL customer services.
Carrier | Paper | SMS | |
---|---|---|---|
GLS AT | √ | × | × |
AUS Post | × | √ | √ |
Direct Freight | √ | × | × |
Mondial Relay | × | √ | × |
DPD NL | × | × | √ |
DPD RO | √ | × | × |
DPD CH | √ | × | × |
GLS DE | √ | × | × |
DPD PL | × | √ | × |
SEUR | √ | × | × |
DPD HU | √ | √ | × |
Bring | √ | × | × |
Parcelforce | √ | × | × |
UPS US | √ | × | × |
Kuehne Nagel | √ | × | × |
Thijs Logistiek | √ | × | × |
No Provide return receipt
Carrier | GLS EU/Bartolini/PostNL/Packs/ Yodel/ Parcelforce/UPS EU/Raben/Rabelink/Streck |
---|
dropshippingXL will process a refund or a replacement item for your end customer.
If a customer returns a product without informing you or insists on using their own carrier, we ask you to provide us with the following information:
It will take longer to process returns that are sent directly from a customer as we have to wait until it arrives back at the warehouse.
Important:
The items must be returned in its original state and packaging.
If the order needs to be repackaged, the size and weight of the new packaging must be similar to the original vidaXL packaging and not exceed the carrier’s restrictions.
You must also inform customer services of the following:
dropshippingXL will not be responsible for any additional shipping costs.
Returns are free of charge for all given reasons, except from Australia and Norway.
Returns within 30 days | Returns within 6 months | Returns within 2 years |
---|---|---|
Full refund Full replacement |
Full replacement | Returns no longer accepted |
Returns within 30 days | Returns within 2 years |
---|---|
Full refund Full replacement |
Returns no longer accepted |
Returns within 14 days | Returns within 6 months | Returns within 2 years + 2 weeks |
---|---|---|
Full refund Full replacement | Full replacement | Returns no longer accepted |
Note: This only applies to orders placed since 01-01-2022
Returns within 30 days | Returns within 6 months | Returns within 3 years |
---|---|---|
Full refund Full replacement | Full replacement | Returns no longer accepted |
Returns within 14 days | Returns within 6 months | Returns within 2 years |
---|---|---|
Full refund Full replacement | Full replacement | Returns no longer accepted |
Returns within 30 days | Returns within 6 months | Returns within 1 years in the case of a sale price reaching HUF 10,000 but not exceeding HUF 100,000 | Returns within 2 years in the case of a sale price exceeding HUF 100,000 but not exceeding HUF 250,000 | Returns within 3 years in the case of a sale price exceeding HUF 250,000 |
---|---|---|---|---|
Full refundFull replacement | Full replacement | Returns no longer accepted | Returns no longer accepted | Returns no longer accepted |
Return type | Carrier | Carrier Limit |
---|---|---|
Pick-up | AUSpost |
Max. weight: 22kg Max. sum of sides (L+W+H) <100cm Max.volume: 0.25 m³ |
Direct Freight | None | |
Drop-off | AUSpost |
Max. weight: 22kg Max. sum of sides (L+W+H) <100cm Max.volume: 0.25 m³ |
Return type | Carrier | Carrier Limit |
---|---|---|
Pick-up | GLS AT |
Max. weight: 31.5kg Max. size (LxWxH): 200 x 80 x 60 cm |
RABEN | None | |
Rabelink | None | |
Drop-off | GLS AT |
GLS Max. weight: 31.5kg Max. size (LxWxH): 200 x 80 x 60 cm |
Return type | Carrier | Carrier Limit |
---|---|---|
Pick-up | DPD NL |
Max. weight: 31.5kg Max. length: 220cm |
Thijs Logistiek | None | |
Rabelink | None | |
Drop-off | DPD NL |
Max. weight: 20kg Max. size: ≤ 100 X50 X 50 cm |
Mondial Relay |
Max. weight: 30kg Max. length: 120 cm Max. belt (L+H+W): 150 cm |
Return type | Carrier | Carrier Limit |
---|---|---|
Pick-up | DPD RO |
Max. length: 220cm Max. belt: 330cm Max. weight: 31.5kg |
GLS AT | Max. weight: 31.5 kg Max. size (LxWxH): 200 x 80 x 60 cm |
|
Drop-off: Not applicable |
Return type | Carrier; | Carrier Limit |
---|---|---|
Pick-up | GLS AT |
Max. weight: 31.5kg Max. size (LxWxH): 200 x 80 x 60 cm |
Drop-off | GLS AT |
Max. weight: 31.5kg
Max. size (LxWxH): 200 x 80 x 60 cm |
Return type | Carrier | Carrier Limit |
---|---|---|
Pick-up | GLS AT |
Max. weight: 31.5kg
Max. size (LxWxH): 200 x 80 x 60 cm |
RABEN | None | |
Drop-off | GLS AT |
GLS Max. weight: 31.5kg Max. size (LxWxH): 200 x 80 x 60 cm |
Return type | Carrier | Carrier Limit |
---|---|---|
Pick-up | DPD NL |
Max. weight: 31.5kg Max. length: 220cm |
K+N | None | |
Rabelink | None | |
Drop-off | DPD NL |
Max. weight: 20kg Max. size: ≤ 100 X50 X 50 CM |
Return type | Carrier | Carrier Limit |
---|---|---|
Pick-up | DPD PL |
Max. weight: 40kg Max. length: 220cm Max. sum of sides (L+W+H): 330cm |
Drop-off: Not applicable |
Return type | Carrier | Carrier Limit |
---|---|---|
Pick-up | DPD NL |
Max. weight: 31.5kg Max. length: 220cm |
Drop-off : Not applicable |
Return type | Carrier | Carrier Limit |
---|---|---|
Pick-up | GLS EU |
Max. weight: 31.5kg Max. length: 220cm |
K+N | None | |
Rabelink | None | |
Drop-off | Mondial Relay |
Max. weight: 30kg Max. length 120cm Max. sum of sides (L+W+H): 150cm |
Return type | Carrier | Carrier Limit |
---|---|---|
Pick-up | GLS DE |
Max. weight: 31.5kg Max. size: ≤ 200x80x60cm |
RABEN | None | |
RABENLINK | None | |
Drop-off | GLS DE |
Max. weight: 31.5kg Max. size: ≤ 200x80x60cm |
Return type | Carrier | Carrier Limit |
---|---|---|
Pick-up | DPD RO |
Max. length: 220cm Max. sum of sides (L+W+H): 330cm Max. weight: 31.5kg |
GLS AT | Max. weight: 31.5kg Max. size (LxWxH): 200 x 80 x 60 cm |
|
Drop-off: Not applicable |
Return type | Carrier | Carrier Limit |
---|---|---|
Pick-up | DPD HU |
Max. length: 220cm Max. sum of sides (L+W+H): 330cm Max. weight: 40kg |
GLS AT | Max. weight: 31.5kg Max. size (LxWxH): 200 x 80 x 60 cm |
|
Drop-off | GLS AT |
Max. weight: 31.5kg
Max. size (LxWxH): 200 x 80 x 60 cm |
Return type | Carrier | Carrier Limit |
---|---|---|
Pick-up | K+N | None |
DPD NL | Max. weight: 31.5kg
Max. length: 220cm |
Return type | Carrier | Carrier Limit |
---|---|---|
Pick-up | Bartolini |
Max. length: 220cm Max. sum of sides (L+W+H): 300cm Max. weight: 33kg |
RABEN | None | |
Drop-off: Not applicable |
Return type | Carrier | Carrier Limit |
---|---|---|
Pick-up | Sagawa |
Max. weight: 50kg Max. sum of sides (L+W+H): 260cm |
Drop-off: Not applicable |
Return type | Carrier | Carrier Limit |
---|---|---|
Pick-up | DPD PL |
Max. weight: 40kg Max. length: 220cm Max. sum of sides (L+W+H): 330cm |
Drop-off: Not applicable |
Return type | Carrier | Carrier Limit |
---|---|---|
Pick-up | DPD PL |
Max. weight: 40kg Max. length: 220cm Max. sum of sides (L+W+H): 330cm |
Drop-off: Not applicable |
Return type | Carrier | Carrier Limit |
---|---|---|
Pick-up | Packs |
Max. length: 250cm Max. weight: 35kg |
DPD NL |
Max. weight: 31.5kg Max. length: 220cm | |
Thijs Logistiek | None | |
RABENLINK | None | |
Drop-off | PostNL |
Max. weight: 31.5kg Max. size (LxWxH): 175x78x58cm |
DPD NL |
Max. weight: 20kg Max. size: ≤ 100x50x50cm |
Return type | Carrier | Carrier Limit |
---|---|---|
Pick-up | Bring | Only to be used as exception |
Drop-off | Bring | None |
Return type | Carrier | Carrier Limit |
---|---|---|
Pick-up | DPD PL |
Max. weight: 40kg Max. length: 220cm Max. sum of sides (L+W+H): 330cm |
RABEN | None | |
Drop-off | DPD PL |
Max. weight: 20kg Max. length: 100cm Circumference + longest side-> max 250 cm |
Return type | Carrier | Carrier Limit |
---|---|---|
Pick-up | SEUR |
Max. weight: 31.5kg Max. length: 175cm Max. L+(Hx2)+(Wx2): 300cm |
Return type | Carrier | Carrier Limit |
---|---|---|
Pick-up | GLS AT |
Max. weight: 31.5kg Max. length: 200cm |
DPD RO | Max. length: 220cm
Max. sum of sides (L+W+H): 330cm Max. weight: 31.5kg |
|
Drop-off | DPD RO |
Max. length: 175cm Max. sum of sides (L+W+H): 330cm Max. weight: 20kg |
Please note that we now have 3 return options available for Romania, with DPD RO pick-up as option 1, DPD RO drop off as option 2 and GLS AT pick-up as option 3.
Return type | Carrier | Carrier Limit |
---|---|---|
Pick-up | GLS AT |
Max. weight: 31.5kg Max. size (LxWxH): 200 x 80 x 60 cm |
Drop-off | GLS AT |
Max. weight: 31.5kg
Max. size (LxWxH): 200 x 80 x 60 cm |
Return type | Carrier | Carrier Limit |
---|---|---|
Pick-up | GLS AT |
Max. weight: 31.5kg Max. size (LxWxH): 200 x 80 x 60 cm |
Drop-off | GLS AT |
Max. weight: 31.5kg
Max. size (LxWxH): 200 x 80 x 60 cm |
Return type | Carrier | Carrier Limit |
---|---|---|
Pick-up | SEUR |
Max. weight: 31.5kg Max. length: 175cm Max. L+(Hx2)+(Wx2): 300cm |
RABEN | None | |
Drop-off | SEUR |
Max. weight: 20kg Sum of sides: <150cm |
Mondial Relay |
Max. weight: 30kg Max. length: 120cm Max. size: LxHxW ≤ 150cm |
Return type | Carrier | Carrier Limit |
---|---|---|
Pick-up | DPD NL |
Max. weight: 31.5kg Max. length: 220cm |
RABEN | None | |
Drop-off | DPD NL |
Max. weight: 20kg Max. size: ≤ 100x 50x 50cm |
Return type | Carrier | Carrier Limit |
---|---|---|
Pick-up | DPD CH |
Max. weight: 31.5kg Max. length: 220cm |
STRECK | None | |
Rabelink | None | |
Drop-off | DPD CH |
Max. weight: 31.5kg Longest side: 175cm Girth: max. 300 cm |
Return type | Carrier | Carrier Limit |
---|---|---|
Pick-up | Yodel |
Max. weight: 30kg Max. length: 170cm Max. volume: 0.28 m³ |
Evri |
Max. weight: 17kg Max. length: 180cm Max. belt: 225cm |
|
Parcelforce |
Max. length: 250 cm Max. belt: 400 cm Max volume: 0.40 m³ |
|
K+N | None | |
Rabelink | None | |
Drop-off | Evri |
Max. weight: 15kg Max. length: 120cm Max. belt: 225cm |
Return type | Carrier | Carrier Limit |
---|---|---|
Drop-off | UPS | None |
Pick-up: Not applicable |