Standard return

NOTICE:

  • dropshippingXL customer services no longer handle return request for United States orders placed since 12-01-2023 (mm-dd-yyyy).
  • For orders placed from 08-10-2024 (mm-dd-yyyy), return costs will be deducted from the refund. Details see section Return Costs.
  • For AU orders placed from 10-20-2024 (mm-dd-yyyy), the cooling-off period will be changed from 30 days to 14 days.

General Information:

We offer two different return methods.

  • Drop Off: The customer brings the packaged item to a local collection point
  • Pick Up: The carrier comes to your end customer’s address to collect the package. (This option is available for both parcel and pallet returns)

Drop Off is the default return method. Pick Up is only available if a valid reason is provided. (Please note: Except Romania, Denmark and Hungary)

If your end customer wants to choose a date for Pick Up, please allow a time frame of 48 - 72 hours between your reply and the pick-up date. For some carriers, it is not possible to choose a date.