Request clear pictures of the packaging and product (including the SKU number) from your end customer.
Ask if they expect a refund or a replacement. A refund is only possible within 30 days after delivery. Exception: A refund is only possible within 14 days after delivery for Iceland & Ukraine & Turkey & United Arab Emirates & Saudi Arabia.
Contact dropshippingXL customer services with the return request. Please include:
dropshippingXL customer services will provide you with the return instructions once confirmed.
dropshippingXL customer services will confirm once the replacement/refund has been processed.