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Cash on delivery (COD) is also known as "collect on delivery." It is a payment method sometimes offered by ecommerce and dropshipping retailers. COD allows the customer to order online but only pay once it is delivered to their door.
This payment method has various rules, depending on the provider. In some cases, customers can wait to pay immediately upon receiving their goods. They can decide after checking their purchase and trying them on whether or not they will keep them.
Often, a deposit is made by the customer at the time of purchase. This is to cover the risk associated with customers receiving their goods but not paying.
Alternatively, card details are given at checkout so the retailer can charge the customer if no payment is made after delivery.
Some businesses charge for the shipping only and allow customers to pay for the product once delivered.
Unlike the name suggests, there are different payment options for COD. These include cash, card, mobile, bank transfer, cheque, and digital wallet.
Cash on delivery is a great payment option to offer your customers. Especially in certain countries where the use of cash is predominant. Online shoppers like to have a lot of choices with which payment method they can use to buy ecommerce goods.
The benefits of COD:
With every payment method, there are some downsides that you might experience. However, the benefits of using COD outweigh these. Review the pros and cons listed here and decide if this payment option will work for your dropshipping business.
The disadvantages of COD:
DropshippingXL doesn't offer the option for cash on delivery with our delivery carriers at the moment. To let your customers pay by COD, you will need to have your own warehouse and delivery carrier. When your customer places an order, you will send the vidaXL package to your warehouse address. From here, you would send the package using your own shipping methods that support COD.
Asia and the Middle East predominantly use cash on delivery for online purchases. According to a G4S report, 75% of online orders in these geographical regions are paid cash on delivery. The following table shows some countries that have a high preference for COD as a payment method.
Rank | Country | Popularity | Source |
---|---|---|---|
1 | Vietnam | 90% | Asian Banking & Finance, 2017 |
2 | Romania | 78% | Cash Matters, 2021 |
3 | Indonesia | 65% | Asian Banking & Finance, 2017 |
4 | Bulgaria | 64% | Cash Matters, 2021 |
5 | Slovakia | 64% | Statista, 2021 |
6 | India | 62% | Rakuten Insights, 2022 |
7 | Pakistan | 58% | Checkout.com, 2022 |
8 | Malaysia | 51% | Asian Banking & Finance, 2017 |
9 | Hungary | 50% | Statista, 2023 |
10 | Thailand | 49% | YouGov, 2023 |
11 | Philippines | 47% | Asian Banking & Finance, 2017 |
12 | Jordan | 45% | Checkout.com, 2022 |
13 | Egypt | 38% | Checkout.com, 2022 |
14 | Qatar | 22% | Checkout.com, 2022 |
Cash on delivery may not be offered as a payment method by all ecommerce website providers. Shopify, for example, only offers cash on delivery for online stores in India that use Indian rupees as the store currency. You will need Shopify's Advanced Cash on Delivery app to set up this payment for an Indian Shopify store. Follow Shopify's cash-on-delivery instructions.
WooCommerce allows users to set up cash on delivery as a payment option. Go to WooCommerce > Settings > Payments. On this screen, search under payment methods and look for "Cash on delivery." Use the toggle to enable this as a payment option on your dropshipping store. Follow WooCommerce's cash-on-delivery instructions.
Cash on delivery is an alternative form of payment for online goods. It can be beneficial as a flexible way for customers to pay. COD allows customers to try products before deciding whether to pay and keep them. Decide if this payment method will work for your dropshipping business by
One way to gather this information is by sending surveys to your customers about their preferred payment methods.